Support
Need help? Talk to TDope directly
Lost key, new computer, a bug, or an idea: pick whichever channel suits you.
For a faster answer
Inside the app you can also send feedback from Settings ▸ Feedback.
- Purchase email
- So we find the right license.
- Device ID
- In Settings ▸ App.
- Error code
- If the Something went wrong dialog shows a code, include it.
- Version
- In Help ▸ About TaxonomyDJ (macOS: the TaxonomyDJ menu).
Common problems
Lost or locked key
Email [email protected] with your purchase email. If a code is shown on screen, include it.
Key is in use on 2 computers
A key works on up to 2 computers at once. Remove one in Settings ▸ License on a computer using the key, or contact support if you lost both.
“Premium feature” or “This feature is locked”
The feature needs Premium, or your Premium plan has expired. Playback, Analyze waveforms, file checks, and deleting duplicates are always free.
No internet connection
Starting the Free plan needs a connection; if that fails, check your connection and try again. After that the app works offline for up to 14 days; past that, the Internet connection needed screen appears — connect, then click Retry. Your data is kept.
A track shows an error or cannot be read
Hover over the Status cell to see why. TaxonomyDJ reads MP3, WAV, FLAC, and AIFF. Run analysis again to retry failed tracks.
The app cannot learn my labels yet
You need at least 2 labels, each with at least 2 fully analyzed tracks.
Paid by bank transfer but no key yet
Keep the exact amount and transfer message. If the amount was short, contact support with the transfer message; do not send more.
More in the User guide.